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Omni-channel customer support
for a Government of India e-marketplace
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Transactions/day
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Accuracy Level
About the Customer
This customer is a managed service provider to Government e-marketplace which is an initiative by the Government of India. They are a global leader in FinTech for the BFSI sector.
Problem
As the platform usage became mandatory for government officials, there was a spike in volumes. Customer support was required for the Government Agencies to address technical issues related to registrations, product uploads. This needed to be delivered from a centralised location with multilingual capability.
Approach
NextWealth organized a team with multiple language capability and technical expertise to resolve issues along with occasional troubleshooting.
Results
The customer was happy with omni-channel customer support system. We were able to meet all the stringent SLAs and ensured complete customer satisfaction.