Author: Deepa Haridas
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How AI is Bridging the Opportunity Gap in Small Towns and Putting Them on the Global Map
Artificial Intelligence (AI) is no longer just a buzzword for tech giants in metropolitan hubs. The AI industry is now playing a transformative role in bridging the opportunity gap between urban and small towns, bringing high-skill employment to small towns and helping mitigate migration challenges in countries like India. By generating new types of jobs,…
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Will AI Replace or Disrupt India’s KPO/BPO Models?
In the rapidly evolving technological landscape, AI is having an impact across various industries. One sector that stands on the brink of a significant transformation is India’s Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) industry. AI’s ability to streamline operations, reduce costs, and enhance service quality poses a critical question: Will AI replace…
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Fast-Tracking Business Growth with Outsourced Back-Office Services
In the world of business, back-office services refer to those non-core activities that are essential but can be outsourced to third-party service providers with the necessary expertise to manage them. These services can range from document verification and data entry to financial and accounting processes, payroll, and omni-channel customer support services.
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Covid-19: A Game Changer for Working Women
A top official at a major IT company who has 50 directs, is on a Zoom call and is also overseeing her kid’s online classes, while her husband is attending a conference call in another room. An associate who works at a top BPO firm has been working at odd hours, as she is juggling between…