Author: Deepa Haridas
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How AI is Bridging the Opportunity Gap in Small Towns and Putting Them on the Global Map
Quick Overview This blog explores how Artificial Intelligence (AI) is bridging the opportunity gap in small towns, creating new job roles, and empowering local talent to compete on a global scale. It highlights how AI is transforming small-town economies by providing access to global markets, creating remote work opportunities, and upskilling youth. Key points include:…
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Will AI Replace or Disrupt India’s KPO/BPO Models?
Quick Overview This blog explores the transformative impact of AI on India’s KPO/BPO industry, examining whether AI will replace or disrupt current business models. It discusses how AI can streamline operations, lower costs, and enhance service quality, while also addressing challenges such as job displacement and the need for workforce adaptation. Key points include: Introduction: …
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Fast-Tracking Business Growth with Outsourced Back-Office Services
In the world of business, back-office services refer to those non-core activities that are essential but can be outsourced to third-party service providers with the necessary expertise to manage them. These services can range from document verification and data entry to financial and accounting processes, payroll, and omni-channel customer support services.
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Covid-19: A Game Changer for Working Women
A top official at a major IT company who has 50 directs, is on a Zoom call and is also overseeing her kid’s online classes, while her husband is attending a conference call in another room. An associate who works at a top BPO firm has been working at odd hours, as she is juggling between…